Customer information
Draft pageCancellation Policy
This page will set out fair, clear rules for cancellations, rescheduling, late arrivals, missed appointments and deposits.
This page is a working outline. It does not yet contain Tip2Toe's final approved policy wording.
Customer changes
- How much notice is required.
- How customers can cancel or rearrange.
- When a cancellation fee or lost deposit may apply.
Salon changes
- What happens if Tip2Toe must rearrange an appointment.
- How refunds or replacement appointments are handled.
- Exceptional circumstances and discretionary decisions.